Risk Management Program Analysis Part Two
Risk Management Program Analysis Part Two
Risk management in the healthcare system is important and all healthcare organizations should incorporate and implement risk management strategies to ensure that goals and objectives are successfully achieved (Alam, 2016). Healthcare provision is at the interest of all the citizens of America and risks must be managed to fulfill the requirements of all healthcare facilities in ensuring a safe working environment for the patients as well as the staff members (Alam, 2016). Total Quality Management is a risk management program, which has helped many organizations in managing their risks by minimizing associated risks in healthcare (Kiritharan, 2013).
Total Quality Management allows everyone to participate in the risk management process, which makes it one of the best risk management programs (Kiritharan, 2013). Total Quality Management is important especially in the management of an organization’s long-term plans and since healthcare services involve provision of healthcare services to the community and the community depends on the organization for quality healthcare services, this strategy has proved to help healthcare organizations provide quality healthcare services for the longest time (Kiritharan, 2013).
The Joint Commission’s Role in the Evaluation of an Organization’s Quality Management Processes
The joint commission major purpose is to validate and evaluate healthcare organizations based on standards set by a board of members from different accredited organizations (Alam, 2016). The joint commission helps healthcare organizations in identifying risks in their organizations that affect the provision of quality healthcare services and the safety of the patients (Alam, 2016). The joint commission through conducting an assessment in the organization to detect any underlying risks that may be unknown to the healthcare organization achieves this. The commission addresses the arising risks using implemented strategies or integrating new risk management programs to the organization (Alam, 2016).
The joint commission can determine associated risks by reviewing information and documentations provided by the healthcare organization or by interviewing patients and staff members (Obicci, 2017). An organization may not have enough resources to conduct a thorough assessment of risks affecting the organization. The organization may also be occupied with its performance making it unable to carefully assess risks facing the organization. Due to these challenges, the joint commission performs the assessment for the organization since it has the resources for a successful assessment and qualified personnel with the knowledge, skills, and experience in risk management (Obicci, 2017). With the joint commission discovering unknown risks and implementing risk management strategies to the organization, it will result to improved provision of quality healthcare services.
The joint commission also provides strategies to organizations to keep on improving their healthcare services (Alam, 2016). The main objective of healthcare organizations is to provide quality healthcare services. With the help of the joint commission, healthcare organizations are able to achieve these goals successfully. Most healthcare systems and processes keep on continuously changing due to the advanced changes in technology. The joint commission traces any changes in the diagnosis and treatment services and helps in the corporation of these new processes into healthcare organizations (Alam, 2016).
With the increase of information technology related risks, the joint commission can help healthcare organizations in managing these risks and still improve the quality of their healthcare services (Kiritharan, 2013). Information technology is important for all organizations including healthcare organizations in record keeping and access, diagnosis process, and treatment process (Kiritharan, 2013). Healthcare organizations serve a large number of citizens and it is necessary to have a digitalized record keeping system and new healthcare systems for better treatment outcomes in the organization.
The joint commission is also responsible for establishing healthcare standards for all healthcare organizations (Kiritharan, 2013). Having a standardized measure for all healthcare organizations will enable all American citizens to receive equal and quality healthcare services (Kiritharan, 2013). Some of the standards addressed by the joint commission include certain environmental aspects, which affect the safety of the patients and staff members creating a good working environment, which will lead to better provision of healthcare services. There are certain aspects of the environment that affect an organization’s performance which are defined by the Environment of Care standards (Kiritharan, 2013).
The joint commission conducts analysis of healthcare organizations and their compliance with the Environment of Care standards, which is done through observations or interviews (Clark & Eisenberg, 2013). The joint commission has rules and regulations for a safer environment for all healthcare organizations. Most healthcare organizations face risks related to the environment which lower the quality of healthcare services but through the Environment of Care standards, these risks are reduced leading to improved quality healthcare services (Clark & Eisenberg, 2013).
The joint commission is also responsible for certifying and accrediting healthcare organizations and programs implemented in those healthcare organizations (Joint Commission Resources & Joint Commission International, 2012). These programs may include risk management programs, which may include Total Quality Management program. Through the commission certifying important healthcare programs, the quality of healthcare service provision will improve. This will also enable organizations to use the best quality management programs since the commission will certify programs, which have been proven to work and produce the best results of quality of healthcare. The joint commission acts as a basis in confirming healthcare programs (Joint Commission Resources & Joint Commission International, 2012).
The commission also tracks the implementation process and the performance of the quality programs implemented (Joint Commission Resources & Joint Commission International, 2012). The commission issues reports on yearly basis on healthcare improvements, which can be used by the organizations to carry out improvement strategies. Healthcare organizations are required to give yearly reports to the commission, which help the commission in determining the adherence to the set standards (Joint Commission Resources & Joint Commission International, 2012). Through these reports, the commission ensures continuous quality improvement programs through the reviewing the best practices determined by experts. All these efforts and approaches of the joint commission and through collaborating with healthcare practitioners and healthcare organizations are to improve the healthcare quality (Joint Commission Resources & Joint Commission International, 2012).
Roles That Different Levels of Administrative Personnel Play In Establishing or Sustaining Operational Policies That Are Focused On Employer-Employee Organizational Risk Management Policies
The different levels of administrative personnel are important in ensuring compliance to the policies and standards aimed at providing quality healthcare services (Yeomans, 2016). Healthcare policies require coordination in the management system as most of these programs aim at changing the whole organization and not a part of it. Each level of administrative personnel has a role in ensuring a safe working environment for the healthcare practitioners and patients, which will lead to positive patient outcomes. A safe working environment also reduces the risks associated with the environment in a healthcare setting (Yeomans, 2016).
Administrative personnel also ensure that healthcare practitioners under their watch are compliant to healthcare policies and regulations and taking corrective measures for individuals who fail to follow the set guidelines (Yeomans, 2016). Through this, every staff member will be able to perform his/her duties correctly resulting to improved healthcare service delivery since healthcare delivery is determined by the all administrative levels and if one level fails in its roles and responsibilities, it negatively affects the healthcare organization (Yeomans, 2016).
Certain administrative personnel are also responsible and participate in policy development of the healthcare organization (Kiran, 2016). These policies are aimed at improving the provision of quality healthcare. The personnel can be able to monitor the implementation process and provide any support regarding the policies enacted at the organization. By the provision of information regarding certain policies, this can promote compliance and a safety-working environment, as these policies are meant to benefit the staff members as well as the patients (Kiran, 2016).
The human resource management has a role of employee selection and growth of an organization through providing required work force and resources necessary to ensure sustainability of the organization. This will improve staff member’s efficiency and reduce employer-employee organizational risk. By ensuring that an organization has enough resources including employees, it will reduce the likely hood of risks associated with less workforce and will increase employee satisfaction, which will result to improved performance.
Relationship of Risk Management Programs and Compliance with Ethical Standards
Risk management programs are programs related to the management of risks in an organization where else compliance with ethical standards is ensuring that all staff members follow the set standards and regulations which have been enacted to ensure that operations run smoothly and ensure a good working environment for employees and patients (Obicci, 2017). Risk management programs aim also at creating a suitable working environment and provide healthcare workers and patients with a good working environment to be able to perform their duties and responsibilities accurately and for patients to be protected from any harm that may reduce positive patient outcomes (Obicci, 2017).
Most of the risk management programs require rules and regulations to be followed to ensure the successful implementation of the programs and their success (Yeomans, 2016). Compliance with ethical standards also requires following the set standards to ensure that there processes are carried out with the required manner to be able to achieve set goals and objectives. If compliance with ethical standards is not followed correctly, the organization will not be successful in achieving the desired risk management goals and objectives (Yeomans, 2016).
Risk management policies and procedures are important and should be followed to ensure successful integration into the organization and successful achievement of goals (Alam, 2016). For a risk management program to be successful, all staff members should be involved and the organization should play its part by providing the required resources to its employees and a safe working environment to its employees and customers or patients for healthcare organizations (Alam, 2016). External organizations like the joint commission that are helpful to organizations in improving the quality of services should also be integrated and good corporation between the organization and those bodies will play a major role in the implementation of quality management programs and achievement of goals and objectives (Clark ; Eisenberg, 2013).
Alam, A. Y. (2016). Steps in the Process of Risk Management in Healthcare. Journal of Epidemiology Preventive Medicine 2(2), 118-126.
Clark, J. S., ; Eisenberg, J. L. (2013). The Joint Commission survey coordinator’s handbook. Danvers, MA: HCPro.
Joint Commission Resources, Inc., & Joint Commission International. (2012). Benchmarking in health care. Oakbrook Terrace, lL: Joint Commission Resources.
Kiran, D. R. (2016). Total Quality Management: Key Concepts and Case Studies. Kidlington, Oxford: Elsevier Ltd.
Kiritharan, G. (2013). Total Quality Management A System to Implement. New Delhi, India: UBS Publishers’ Distributors.
Obicci, P. A. (2017). Risk management strategies in public-private partnerships. Hershey, PA: IGI Global.
Yeomans, D. (2016). Passing the risk management professional (PMI-RMP) certification exam the first time! second edition. S.l.: Dog Ear Publishing.