If customers believe that banks have the capability

If customers believe that banks have the capability, skills, and experience to provide sufficient transaction services, those users are more likely to assess mobile banking services, enhance the trust in online transactions, which positively influence the intention to use mobile banking. Therefore, Afshan and Sharif (2016), explain that due to the high uncertainty and the risks associated with the involved bank parties, trust plays an important role in the e-commerce and m-commerce environment. Therefore, trust is a factor related to the intentions and use of mobile banking. Therefore: If customers believe that banks have the capability, skills, and experience to provide sufficient transaction services, those users are more likely to assess mobile banking services, enhance the trust in online transactions, which positively influence the intention to use mobile banking. Therefore, Afshan and Sharif (2016), explain that due to the high uncertainty and the risks associated with the involved bank parties, trust plays an important role in the e-commerce and m-commerce environment. Therefore, trust is a factor related to the intentions and use of mobile banking. Therefore: